Some IT companies provide a space for on-line support, i.e. static webpages that their clients can use to look up answers to questions. Oftentimes, though, this kind of support ends up being very general in nature and ends up not completely applying to a given client - and then creating more confusion (much like looking up answers on the Internet). Johnson's IT Company's Managed IT^TM customer-centric approach is to rather personalize and customize information for each client, to fit their needs specifically. Additionally, the ease with which one can access Johnson's IT Company expertise via either telephone or email makes generic webpages seem like an unattractive alternative.